Support
Write to us and a person answers. Include your account name and, for anything about a page or an email, a link to it.
support@mxaura.ai
Business days, 9 to 6 US Eastern. First reply within one business day; faster for anything that stops publishing or sending.
In the app
Show Me How replays any walkthrough. The AI Queue shows every AI job and why one failed.
Developers
The API answers GET /v1 with its capability document and OpenAPI. The MCP server is at https://mcp.mxaura.ai/mcp.
Before you write
- An article isn't showing on the site. Check it is placed in the hub and published (Gallery tab), and that the site's embed is on the page (Gallery, Embed checks this for you).
- A share preview is stale. Facebook and LinkedIn cache previews; re-scrape in their debuggers after a change.
- AI Assist stopped. The account's AI budget for the month may be spent; Account, Billing shows usage.
- HubSpot says reconnect. Connections, Reconnect. Nothing is lost.
Security and privacy
Report a security concern to support@mxaura.ai with "security" in the subject; we acknowledge within one business day. Privacy requests: privacy@mxaura.ai.